COOKIES
KHODAI cookies are small and delicious - and won't be swept under the rug. We use them to make our relationship with you as positive as possible. Details can be found in our privacy policy. Read more...
Privacy Policy
Privacy policy at https://www.khodai.de/
We appreciate your interest in our website. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.
General information on the collection, processing and use of personal data
We collect, process and use your personal data exclusively in accordance with the principles described below and in compliance with the applicable data protection regulations and laws.
We collect personal data only to a limited extent and if necessary:
- for the provision of our services,
- for the contract execution of the online purchase (including initiation, conclusion, fulfillment and termination of the contract: e.g. to contact you in case of problems with payment or delivery) and for invoicing,
- for processing and answering inquiries (contact form, e-mails & phone calls),
- to ensure the security of customer accounts,
- to improve our offer and service,
- for internal statistics,
- for sending product information and offers such as newsletters,
- To prevent, detect and investigate potentially prohibited or illegal activities and to enforce our Terms and Conditions.
Data collection & use during website visit & online purchase
Automated data collection
When you merely visit our website, we only collect data that your browser transmits to our server (in so-called "server log files"). When you visit our website, we therefore collect the following data, which are technically necessary for us to display the website to you:
The website visited (specific page accessed), time of access (date/time), amount of data sent, source/reference from which you accessed the page, browser used, operating system used and the IP address used. The data is not passed on or used in any other way, nor is it linked to other data. An evaluation of the data for marketing purposes does not take place in this context. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use. The legal basis for this temporary storage of the data and the log files is our legitimate interest in the maintenance and improvement of the functionality, as well as security of our website in accordance with Art. 6 para. 1 lit. f DSGVO. The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. In the case of storage of data in the log files, this is generally the case after seven days at the latest. Storage beyond this is possible in the event of an unlawful incident.
Data provided by you
Otherwise, you can visit our site without providing any additional information about yourself. Additional personal data will only be collected if you voluntarily provide it to us in the course of your online purchase, in the contact form or when contacting us directly.
In the course of the ordering process and when opening a customer account in our online store, we need first & last name, shipping & billing address, e-mail address, and phone number. The processing of the data is necessary for the conclusion and performance of the contract. The processing of the data is carried out in accordance with Art. 6 para. 1 lit. b DSGVO.
When contacting us via our contact form or when contacting us directly (e-mail, telephone), personal data is collected (depending on the type, e-mail address, name, telephone number, as well as any other data provided voluntarily, such as special delivery addresses or photos for consultation). This data is stored and used exclusively for the purpose of responding to your request or for contacting you and the associated internal and technical administration. The legal basis for the processing of this data is our legitimate interest in responding to your request or inquiry pursuant to Art. 6 (1) lit. f DSGVO. If your contact aims at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b DSGVO.
Without your separate consent, we use data communicated during online purchase exclusively for our own marketing purposes and purely internal company statistics. For internal company statistics, the data is largely pseudonymized and anonymized. The legal basis for the processing with regard to internal company statistics is our legitimate interest pursuant to Art. 6 (1) lit. f DSGVO. Our own marketing purposes consist of sending newsletters to existing customers. You can object to the use of your e-mail address for this purpose, both initially (before or after completion of your order) and otherwise at any time with effect for the future by notifying us (by e-mail, contact form or by telephone). The legal basis for this processing is our legitimate interest in personalized direct advertising pursuant to Art. 6 para. 1 lit. f DSGVO.
Newsletter subscription
If you sign up for our email newsletter, we will send you regular information about our offers & similar products. Mandatory information for sending the newsletter is only your e-mail address. The specification of further data (first name or surname) is voluntary and will only be used to address you personally and politely. We use a double opt-in procedure for sending the newsletter. This means that we will only send you an e-mail newsletter if you have expressly confirmed that you consent to the sending of the newsletter. For this purpose, we will send you a confirmation e-mail in which you will be asked to confirm that you wish to receive our newsletter in the future by clicking on an appropriate link. When you register for the newsletter, we store your IP address as well as the date and time of registration in order to be able to trace any possible misuse of your e-mail address at a later date. The legal basis for this is Art. 6 para. 1 lit. f DSGVO. The data collected by us when you register for the newsletter will be used exclusively for the purpose of addressing you in an advertising manner by way of the newsletter. By activating the confirmation link, you give us your consent for the use of your data in accordance with Art. 6 para. 1 lit. a DSGVO. You can unsubscribe from the newsletter at any time via the link provided for this purpose in each newsletter or by sending us a corresponding message. After unsubscribing, your email address will be deleted from our newsletter distribution list.
Use of cookies
To make visiting our website attractive and to enable the use of certain functions, we use so-called cookies. They also help us to improve the site on an ongoing basis.
What is a cookie?
These are small text files that are stored on the end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on the end device and allow the browser to be recognized the next time you visit (persistent cookies). Cookies allow us to collect information such as the Internet browser used, time spent on the website, pages viewed and language settings. We use this information for security purposes, to improve navigation on the site, and for personalization when using the site. In addition, we use cookies to collect statistical data about the use of the Site, to continually improve its design and functionality, to understand how people use it, and to help us address questions about the Site. In addition, certain cookies are technically necessary to recognize your device, such as to remember what is in your shopping cart. We use mostly our own cookies.
For the most part, cookies are used to simplify the ordering process by storing settings (for example, remembering your shopping cart for the order completion or the comparison list function). Insofar as individual cookies implemented by us also process personal data (e.g. the IP address), the processing is carried out in accordance with Art. 6 para. 1 lit. b DSGVO either for the performance of the contract or in accordance with Art. 6 para. 1 lit. f DSGVO to protect our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.
Non-own cookies, so-called third-party cookies, are our web analysis cookie from Google (for this you will find detailed information in a separate punk) and the CDN service cookie. With regard to the CDN service, no personal data is transmitted to us or stored by us at any time. Here, too, the data processing is carried out in accordance with Art. 6 para. 1 lit. f DSGVO to protect our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.
Please note that you can set your browser in such a way that you are informed about the setting of cookies and can decide individually about their acceptance or can exclude the acceptance of cookies for certain cases or in general. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which provides information on how to change your personal cookie settings. You can find this information for some common browsers at the following links:
Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Safari: https://support.apple.com/kb/ph21411?locale=de_DE
Opera: http://help.opera.com/Windows/10.20/de/cookies.html
Web analytics with Google Analytics
This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Pkwy, Mountain View, California 94043, USA ("Google"). Google Analytics also uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by a cookie about the use of this website, including your IP address, is transmitted to a Google server in the USA and stored there. However, no other personal data is transferred. Your IP address is also anonymized by capping the last digits. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and anonymized there. In these exceptional cases, the processing is carried out in accordance with Art. 6 (1) lit. f DSGVO on the basis of our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.
On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing us with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google LLC, based in the USA, is certified for the us-European data protection agreement "Privacy Shield", which ensures compliance with the level of data protection applicable in the EU.
You can still prevent the collection of cookies by selecting the appropriate settings on your browser software. However, we point out that in this case you may not be able to use all features of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your anonymized IP address), as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link http://tools.google.com/dlpage/gaoptout?hl=de.
Use of Youtube videos
Our website uses the Youtube embedding function to display and play videos from the provider "Youtube", which belongs to Google LLC, 1600 Amphitheatre Pkwy, Mountain View, California 94043, USA ("Google"). Here, we use the extended data protection mode, which, according to the provider, only triggers the storage of user information when the video(s) is/are played. However, no user information is processed by us. If the playback of embedded Youtube videos is started, "Youtube" itself uses cookies to collect information about user behavior. According to information from "Youtube", these are used, among other things, to collect video statistics, to improve user-friendliness and to prevent abusive behavior. If you are logged in to Google, your data is directly assigned to your account when you click on a video. If you do not want the assignment with your profile at YouTube, you must log out before activating the button. Google stores your data (even for users who are not logged in) as usage profiles and evaluates them. You must address your objection to the creation of these user profiles to YouTube. Google LLC, based in the USA, is certified for the us-European data protection agreement "Privacy Shield", which ensures compliance with the level of data protection applicable in the EU. Further information on data protection at "YouTube" can be found in the privacy policy of "YouTube" at: https://policies.google.com/privacy?hl=de&gl=de
Use of Google Maps
On our website we use Google Maps, a map service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). By using Google Maps, we can show you interactive maps directly on the website and enable you to use the map function conveniently. When you visit our website, Google receives the information that you have accessed the corresponding page of our website. In addition, the IP address you use and other technical information is transmitted to Google servers in the USA and stored there. This transmission takes place regardless of whether you have a Google user account through which you are logged in or whether no user account exists. If you are logged in to Google, your data will be assigned directly to your account. Die Verarbeitung erfolgt auf Grundlage Ihrer Einwilligung, die Sie uns durch die Nutzung unserer Website erteilen. The processing is based on our legitimate interests in optimizing the functionality of our website and an easily accessible location display in accordance with Art. 6 para. 1 lit. f GDPR. You can find further information on the use of data by Google in Google's privacy policy: https://policies.google.com/privacy?hl=de&gl=de
You can prevent the collection of your data by Google Maps by deactivating JavaScript in your browser. However, we would like to point out that you will not be able to use the map display in this case.
Use of Microsoft Clarity
We use Microsoft Clarity on our website, a web analytics service provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. Microsoft Clarity enables us to analyze user behavior on our website in order to improve user-friendliness. Microsoft Clarity places cookies on your end device that enable us to analyze the use of our website. The information generated by the cookies about your use of our website (including your IP address) is transmitted to Microsoft servers in the USA and stored there. The processing takes place on the basis of your consent, which you give us by using our website. You can withdraw your consent at any time by adjusting the cookie settings in your browser. For more information about Microsoft Clarity's privacy practices, please see Microsoft's privacy policy: https://privacy.microsoft.com/de-de/privacystatement
Sharing personal information
Shipping companies
A transfer of certain data (name, address, e-mail address and telephone number) takes place to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods as a result of the execution of the contract. Accordingly, the data transfer takes place in accordance with Art. 6 para. 1 lit. b DSGVO for the performance of the contract.
Payment methods
For all payment methods (credit card payment, Paypal, Sofortüberweisung), the payment data is collected directly from the payment portal and not stored by us. Data from the order form may be transmitted to the payment service providers but only to the extent necessary for the assignment to an order and for payment processing. The legal basis for the transfer of data is here Art. 6 para. 1 lit. b DSGVO. After choosing the payment service provider, you will be asked for the data required for the use of the respective payment service provider. This payment information is forwarded directly to the respective payment service provider and is not stored by us. With the exception of the anonymized credit card number and the name of the cardholder. For receipts to our bank account, the bank details, as well as the account holder are visible. The processing of this data is carried out on the one hand in accordance with Art. 6 para. 1 lit. b DSGVO in order to process the payments of your online purchase and to refund purchase amounts when exercising the statutory right of withdrawal. In addition, there is a legitimate interest on our part to process this data in order to investigate abuses in payments or online orders.
Data storage
At the latest with the expiry of the tax & company law retention periods, as well as the limitation of legal claims in connection with the online purchase, or if there is no longer a legitimate interest on our part in the continued storage, the data will be deleted, unless you have consented to the further use of the data. When registering for the newsletter, your e-mail address will only be used for our own advertising purposes until you unsubscribe from the newsletter. The unsubscribe of course is possible at any time.
Data security
Your personal data is transmitted over the Internet in encrypted form using SSL during the ordering process. You can recognize the active encryption by the URL beginning with "https://" and the lock icon in your browser line recognize credit card data is not stored, but collected and processed directly by our payment service provider STRIPE. The same applies to the payment method Paypal, here your data is processed directly by Paypal, as well as for the payment method Sofortüberweisung, here your payment data is collected by your online banking provider. We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification or dissemination of your data by unauthorized persons.
Your Rights
You have the right to request information about your personal data stored by us at any time. You also have the right to obtain information about the purposes of processing, the categories of personal data processed, the recipients or categories of recipients to whom your data have been or will be disclosed, the planned storage period or the criteria for determining the storage period. You have the right to obtain information about your personal data stored by us at any time.
If your data is incorrect, incomplete or irrelevant, or if the legal reason for storing it no longer exists, we will correct, delete or restrict this data. We cannot delete your data if there is a legal obligation to retain the data, e.g. accounting obligation, or if other legal reasons require the retention of the data, e.g. outstanding claims, insurance claims or other legal claims. Unsubscribing from our newsletter, as well as an objection about receiving advertising and offers from us, is possible at any time.
Responsible party
If you have any questions about the collection, processing or use of your data by www.khodai.de in accordance with this Privacy Policy, you can contact us by e-mail or letter at the following contact details:
Khodai GmbH
Sterneckstraße 32
A-5020 Salzburg
Austria
E-Mail: [email protected]
Complaint process
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or the place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the GDPR.
As of: 18.4.2020